"...a great, informative podcast about the business of live entertainment." "Nicely put together." "Keith is a wonderful interviewer." "Definitely cool."
Welcome to In The Box, the podcast about what's happening on the other side of the ticket booth window or "in the box", as they say.
Our show gives you the best information for running your live arts organization. We interview industry insiders from around the world and ask them for their best tips and wisdom for managing everything from small community theaters to the biggest venues on Broadway.
CRM for Non-Profits (It's the Relationship, Y'all)
Glenn Ross, Non-Profit Relationship Management expert and author of the Customer Service Experience blog on AllBusines.com, shares his wisdom on how to succesfully manage volunteers and donors. Hint: it ain't about the technology.
Actor and director Michael Rice, host of the The Cool As Hell Theater Show, tells us about his favorite interviews, why actor Bill Irwin is so cool, and what it takes to get on the extremely popular podcast.
Arts marketing consultant Maryann Devine tells us how your organization can best use popular online tools like blogging, Twitter and YouTube to quickly (and affordably) create a lasting relationship with patrons.
WIlliam Byrnes, author of Management and the Arts, talks to us about everything from why you should engage both patrons and staff, to the web as a tool for the arts, illustrating that great management is being able to answer the hardest question of all: "Are we being true to our vision?"
Tim Roberts, arts marketing consultant and co-author of Full House: Turning Data Into Audiences, explains why your customer database is more than just a bunch of numbers, it's the most valuable tool you have for understanding your patrons and creating lasting relationships with them. Download the first two chapters.
How to Infuriate Your Community (and How to Make Them Love You Even More)
Jim Volz, one of America's leading theater consultants and Backstage Magazine critic and columnist, talks about some sure fire ways to alienate the community that surrounds your organization (and ways to make them love you even more).